Shipping Policy and Return Policy

Shipping Methods:

We offer various shipping methods to cater to your needs. These include standard shipping, express shipping, and international shipping. You can choose the shipping method that suits you best during the checkout process.

Delivery Times:

We understand that receiving your order promptly is important to you. Our team works diligently to process and ship your order as quickly as possible. The estimated delivery times for each shipping method are as follows:

• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days
• International Shipping: 7-14 business days

Please note that these are estimated delivery times and may vary depending on factors such as your location and any unforeseen circumstances that may arise during transit.

Shipping Charges:

   UK: 

• Shipping charges for orders below £30 is £3
• Free delivery for orders above £30
• Next day delivery(order before 3pm) charge is £9.99

   EU:

• Shipping charges starts at £10

   Rest of the world:

•  Shipping charges starts at £14    

Additional Charges:

For international orders, please be aware that additional customs fees, taxes, and duties may apply. These charges are the responsibility of the customer and are not included in the shipping cost. We recommend contacting your local customs office for more information on these charges.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number will allow you to monitor the progress of your package and estimate its arrival time.

Shipping Restrictions:

While we strive to provide shipping services to customers worldwide, there may be certain restrictions on shipping to certain locations. If you encounter any issues during the checkout process regarding shipping to your location, please contact our customer support team, and we will do our best to assist you.

Lost or Damaged Packages:

In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.

Thank you for choosing our store for your eco-friendly beeswax wraps and DIY kits. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team.

 

Return Policy

Unopened and unused items may be returned within 30 days for a full refund or store credit.  Please contact us at faunagreenliving@gmail.com to start the return process.

 

Lost or Damaged Packages:

In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.